Life: The Handover

Written by
September 24, 2012
Be Happy
1 Comment


As The Administrator for a small not-for-profit arts organisation (and yes, that’s The Administrator – as in The Terminator and The Plague), I’m the only person in the office who has to organise cover when I go on annual leave. This is definitely because I play a crucial role in the organisation and not at all because nobody else wants to answer the phone. No, not at all.

Personally speaking, I like having someone cover my job because there is so much that I do on a day-to-day basis that is like that impulse-bought marinara mix languishing at the back of my fridge: I’m really hoping somebody else will have dealt with it by the time I get back from holidays.

Still, handing over to someone else is no easy feat. Writing down what you actually do for a living is a sobering experience, whether it’s “Woah, I’m responsible for a lot of things here. When did I accidentally become a grown-up?” or “This – THIS! – is what my life has come to?”

And then there’s HOW to hand over. Some handovers can be a few dot points jotted on the back of a beer coaster. Others can be veritable tomes:  the Return of the King Director’s Cut of handover documents, if you will, which will take you longer to read than it would to actually do any of the work. And then there’s those handover documents that get all fancy with their screen grabs and flow charts and animated paperclips saying “It looks like you’re taking over someone else’s cruddy job for three weeks. Would you like help?” Man, if that paperclip ever really wanted to be helpful, he’d invest my money wisely, fix me a cocktail and massage my old lady feet. Just sayin’.

Finally, there’s the problem of finding the time to hand over – you know, while still actually managing to do your job. There’s that frantic push as 5PM approaches on the final day before your holiday and you’re rushing to get everything done and the phone keeps ringing and the emails keep rolling in – don’t these people KNOW you have a holiday to get to? Sheesh! And then finally – FINALLY! – you’re on your way out of the office, but your head is filled with all kinds of stuff you didn’t manage to impart to your replacement, like where the laminating pouches are kept and which box the 2009 financial statements are archived in… until, roughly 36 hours later, there’s that glorious moment of release, where all those thoughts of work evaporate in a puff of smoke and your job has officially become somebody else’s problem… Bliss!

Of course, there’s also that awful moment the night before you return to work where you realise you totally failed to put one of those marinara-mix-languishing-in-the-fridge-type tasks in the handover document and that it’s that very task that will greet you and try to kiss you on the lips the minute you step back into the office… It’s a wonder anybody ever goes on holiday, really.

What’s the thing you hate doing most when trying to go on holiday?

The formerly fashionable NDM had three children and discovered that brown is the new black the hard way. The force behind the once-was-blog Not Drowning, Mothering, she now very occasionally writes for the sometimes-blog The NDM. In her spare time, she enjoys baking cakes, cyber-hassling advertising executives and collecting photos of unusual objects made out of paperclips. She’s now officially on holidays, suckers!

  • JessB

    Oh wow, this is so true! I work as a temp, and it’s amazing how many people don’t even have complete job descriptions, let alone have created complete, useful manuals.
    I created one at the first full-time job I ever worked at, because it was a new position and I worked under two managers, so there was no one person who knew how to do everything I did. For me, it was about being prepared for the day I moved on. Now that I work as a temp, it’s really interesting to work at places that don’t have great procedures manuals – or even any at all. In fact, it’s often one of the things I do when I have a reasonably long-term placement. Another tip is to label cupboard doors with what’s inside. It makes it so much easier to find things that way. And finally, keeping office supplies in their original packaging makes re-ordering so much easier.
    Oh, one last thing, schedule re-occuring tasks in your calendar (either a paper version, or the calendar on your computer). Then give a copy, or allow your replacement to access it. That way they can see the deadlines that you usually work to.
    Oh, oh, really last thing – tell everyone that you need all work to be on your desk by 4pm the day before you go on leave. That gives you a day to deal with it alll. I saw this all the time at one of the government departments I worked at and I thought it was so clever. No last minute surprises. And be sure to schedule your handover meeting a week before you go on leave. That means you can tell them ‘this is happening, but it should be sorted before I can go’ and then just update them before you leave, rather than dump a lot of work on them before you go.
    Those are the most important things I can think of!